• How long does it take to make a trade including onboarding?

    1 business day.

  • How long does settlement take?

    Between 1 - 3 business days. This depends on whether you have pre-funded our wallet/bank account, where the other party is located, as well as the volume traded. We aim to have every trade settled as quickly as possible.

  • What is the buying process?
    1. Buyer completes our secure online form for KYC/AML compliance checks and verifications process.
    2. Buyer performs urgent SEPA / SWIFT payment to account provided by Novo Xchange.
    3. Buyer receives digital asset on Novo Xchange’s wallet.
  • What is the selling process?
    1. Seller completes our secure online form for KYC/AML compliance checks and verifications process.
    2. Seller loads digital asset to Novo Xchange’s wallet.
    3. Seller receives funds directly to bank account.
  • How do you store cryptocurrency?

    All cryptocurrency we store is kept in cold, hardware wallets in secure locations. They are only ever connected when a trade is taking place with the funds in the wallets.

  • How do you send me the cash?

    All AUD/USD transfers are made through bank or wire transfers for funds.If your bank account doesn’t accept USD or the currency that we send to you, then your bank might charge you a FX fee.

  • What are the Costs?

    The price you're quoted is all you pay. We make our money through the spread, which can be between 0.3-1% depending on the volume and currency.

  • Will money transfers from overseas get blocked?

    No, we have an FX partner who looks after all our international transfers.